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USWE Sports AB is now a registered VOEC company meaning that all orders placed after the 8th of May 2020 will be completely free from all import taxes and all other customs fees.
Norway will abolish the exemption of VAT and other indirect taxes on low value goods sent from foreign sellers to consumers in Norway.
The VAT liability on sales of low value goods (physical goods valued at less than NOK 3000) is shifted from the Norwegian consumer to the foreign supplier of the goods.
Instead of the consumer paying VAT at the point of importation (border collection) USWE Sports AB must collect Norwegian VAT at the point of sale and report and pay the VAT to Norwegian tax authorities.
PRICES
All pricing at no.uswe-sports.com is in NOK (Kr) and is including VAT and duties.
OUR RETURN POLICY
We want you to be totally psyched about the product(s) you purchase from USWE’s webstore at no.uswe-sports.com. If at any time within 30 days of receiving your order, you are not 100% satisfied, you may return it to us for a refund.
The product(s) has to be in unaltered condition, with the original hangtags attached. The product(s) must not have been used. The product must be returned in the same way as when you received it.
The customer pays for the return shipping. When the return is refunded the original shipping fee will also be refunded.
HOW TO MAKE A RETURN
When we receive a returned order we make sure that the product(s) is in good condition and make sure that the correct item(s) was returned. When the return has been approved we start the refund process. The refund could take a few business days to be completed depending on the payment method. A return is usually completed and refunded within 2-9 business days.
1. Fill out the information on the return note that came with your order.
3. Make sure the product is securely wrapped when packing the return. You are responsible for the package until received by us.
4. Send the package to us (Adress can be found on the return note). You can use a courier of your choice. Keep the receipt from the courier and the tracking number if applicable.
If you did not get a return note please contact Customer service
PURCHASE AT USWE ONLINE
When placing an order, the agreement of purchase is reached when your payment has been transferred.
SHIPPING FEE
Our shipping fee is 75kr
Our online orders are delivered by FedEx and their international country carrier partners. We are unable to ship to box addresses. Make sure that you fill in the complete delivery address and country. Incomplete delivery addresses will not be accepted.
DELIVERY TIME
Average delivery time *: 2-6 working days
Online orders are dispatched from our warehouse in Sweden, during operating hours Monday - Friday between 8.00am – 5.00pm CET/CEST.
During the holiday season orders may take longer than the average delivery time.
PAYMENT
We process all payments using Klarna. Klarna is now one of Europe’s largest banks and is providing payment solutions for 85 million consumers across 205,000 merchants in 17 countries. Klarna offers direct payments, pay after delivery options and instalment plans in a smooth one-click purchase experience that lets consumers pay when and how they prefer to. Read more about Klarna here: https://www.klarna.com/no/
USWE’s e-commerce platform is approved by Trustwave
ERROR ON DELIVERY
If something is wrong with your delivery, or if you receive the wrong or a damaged product, please contact our Customer Service immediately. The error has to be reported no later than two days after the goods have been received, reports received later will not be taken into consideration.
ERROR ON DELIVERY BASED ON WRONG ADDRESS INFORMATION
Shipped orders that has to be returned to USWE due to incomplete or incorrect address information given by the customer, will be charged full shipping costs both ways.
TRANSPORTATION DAMAGE
Visible damage to the goods shall be reported by the customer directly to the carrier company when receiving the package. Hidden damages from transportation have to be reported by the customer to the carrier company as soon as they are discovered.
CONFIDENTIALITY WHEN HANDLING PERSONAL INFORMATION
When placing an order or registering as a customer we will store your personal information. By doing this, you accept that we store the information we need to complete the handling of your order and give you the best possible service.
USWE will not give any personal information to any third party. According to Swedish law on handling of personal information, you can get an excerpt of all information we have stored about you and, if it is not relevant, you can ask us to delete the information. In case you wish to have the excerpt, please contact our Customer Service.
COOKIES
USWE uses cookies to deliver a convenient shopping experience. Cookies are used for a number of reasons and enable us to handle contents in your shopping cart as well as information required when logging in. We also use cookies to measure and optimize our marketing. If your web-browser is set to not accept cookies, you will not be able to use the shop. If that is the case, you can easily change this setting.
GOVERNING LAW AND JURISDICTION
Purchases of items at uswe-sports.com are subject to Swedish law. Any disputes are decided by the ordinary Swedish courts.
CONTACT
Please feel free to contact our Customer Service in any matters and they will get right back to you.
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